Peak Patient Advocacy & Consulting

Stanfield, North Carolina, United States

Healthcare Consultant - Client Portal Registration

Peak Patient Advocacy & Consulting, LLC

CONSULTING SERVICES FOR EMPLOYERS, PATIENTS AND PROVIDERS

PATIENT ADVOCACY SERVICES

Peak Patient Advocacy & Consulting can assist you in with finding: Skilled Nursing Care, Home Health Aide, Physical Therapy, Occupational Therapy, Speech Therapy, Mental Health/Substance Abuse Services, Community Resources, Preventative Services, Pain Management or Alternative Treatments, Health Coaching, Weight Loss Support, Dental Care, Legal Assistance, Mediation Assistance, End-of-Life Planning, Vaccination Appointments and more.

Our Patient Advocacy Services include:

Comprehensive personal and family medical history intake
Comprehensive collection and analysis of medical records
Medication reviews
Creation of a health summary document containing key medical information to share with providers and family members
Care coordination and communication
In-person consultations (home, doctors office, hospital, emergency room, urgent care, senior living facilities, etc.) (when permitted due to COVID-19 crisis)
Virtual/video or phone consultations
Assistance with determining realistic health goals
Health literacy and learning needs assessment
Healthcare education from credible and reliable sources
Wellness coaching
Assistance with Durable Medical Power of Attorney, Living Will/Advance Directives
Vetting providers and facilities
Insurance Claims and Appeals Assistance
Medical Billing Review & Negotiation

PATIENT/FAMILY/CAREGIVER SUPPORT

Family Mediation
Small Group Classes
Community Based Education
1:1 Education/Support

UTILIZATION MANAGEMENT/CASE MANAGEMENT/CONSULTING SERVICES

Available for UM/CM/Legal Nurse Consulting
Short/Long Term Contract work
Proficient in all areas of UM and appeals processing
Adept at maximizing quality and cost effective health care services

Peak Patient Advocacy & Consulting: Our Services

OUR SERVICES

INSURANCE NAVIGATION

OUR SERVICES

A patient advocate can help you or your loved ones with the following:

Better communication and coordination with health care providers
Preparing for and accompanying you to physician appointments
Hospital visits
Managing transitions between hospital, rehab/skilled nursing facilities, and home
Helping you learn more about your medical condition and treatment options
Assist you in making difficult medical decisions
Assist with filing health insurance claims
Assistance with disputing insurance denials
Assistance with managing or reducing your hospital and medical bills
Identifying community resources and support
Discussing end-of-life planning
Understanding your patient rights
Finding the right doctor
Understanding insurance choices
Finding clinical trials
Finding legal assistance after a medical error
Reviewing your prescriptions and medications to be sure there are no conflicts

Find out more

SERVICE AREA

INSURANCE NAVIGATION

OUR SERVICES

An unexpected diagnosis can be overwhelming & frightening when you don't know how to navigate the complex healthcare system.

Patient Advocacy Services from Charlotte to Blowing Rock & beyond. Many services can be provided remotely, particularly those involving insurance claims, appeals, billing issues and claims negotiation.

Proudly serving the following NC Counties:

Ashe

Avery

Burke

Cabarrus

Caldwell

Catawba

Davidson

Davie

Forsyth

Gaston

Guilford

Iredell

Lincoln

Mecklenburg

Rowan

Stanly

Union

Watauga

Nationwide Patient Advocacy Services via video conferencing. Contact your patient advocate today.

(828)354-3700

Give us a call

INSURANCE NAVIGATION

Health insurance written in chalk with a stethoscope below

Insurance Navigation & Claims Denials

Insurance companies are increasingly denying coverage for diagnostics, medications, procedures & surgeries.

Knowing why your health insurance claim was denied is an important aspect of knowing if you can appeal the decision. If your appeal goes through, the company must pay for the claim even though it was originally denied.

Did you Know?

Most insurance denials are never appealed.

60-80% of insurance denials are overturned or reversed on appeal.

We can quickly intervene on your behalf and determine if a reconsideration or appeal might be appropriate.

Many services can be provided remotely, particularly those involving insurance claims, appeals, billing issues and claims negotiation.

Nationwide Patient Advocacy Services via video conferencing. Contact your patient advocate today.

(828)354-3700

Learn More

HOW WE HELP PATIENTS & FAMILIES

WE HELP BY PROVIDING YOU WITH PEACE OF MIND

Our healthcare system is complex, plagued with multiple difficulties, dysfunctions, and lack of coordination at all levels of care. Medical errors are far too common and time with our treating providers is at an all time low. Having a Patient Advocate by your side can make all the difference and can even save your life!

While patient advocacy is not covered under health insurance plans, it's certainly an investment worth considering, ensuring you get the best possible treatment. Peak Patient Advocacy & Consulting delivers the knowledge and support you need to make well informed decisions in collaboration with your medical team.

We can help you or your loved ones with the following:

Better communication and coordination with health care providers
Preparing for and accompanying you to physician appointments
Hospital visits
Managing transitions between hospital, rehab/skilled nursing facilities, and home
Help you learn more about your medical condition and treatment options
Assist you in making difficult medical decisions
Assist you with questions about insurance benefits, denials, and appeals processing
Assist with filing health insurance claims, disputing denials, and managing or reducing your hospital and medical bills
Making phone calls and keeping track of paperwork
Identifying community resources and support
Researching and understanding options for treatment and services
Keeping family members informed about your care, as directed
Discussing end-of-life planning
Understanding your patient rights
Finding the right doctor
Understanding insurance choices
Finding clinical trials
Finding legal assistance after a medical error
Review your prescriptions and medications to be sure there are no conflicts
Tracking paperwork and records
Help you file for social security disability or other assistance
Teach you pain management techniques
Help you maintain a healthy pregnancy & raise healthy babies by working with a midwife, doula or lactation specialist.

Packages/Pricing

Professional Services

Peak Patient Advocacy & Consulting offers several pricing options and hourly rates for professional services. We will do as much or as little as you need to help you navigate your journey.

Step One: Free Phone Consultation. We offer a 15-20 minute complimentary phone consultation. During this conversation, we will review basic information and establish your goals.

Step Two: Choose the best option for your needs:

Additional Services

Medical Billing, Disputes & Appeals
Pricing will be discussed after our initial phone conversation.

Professional Services

Research & reporting
Creating a medical profile outlining your history, treatment providers, medications, current clinical status
Locating or vetting providers
Hospital visits
Doctor visits
Family mediation via telephone/video conferencing
Health coaching
End-of-Life planning
Identifying community resources & support
Assistance with Advance Directives, Health care Proxy, DNR.

Hourly Rate $150, unless purchased as part of a package at a reduced rate

Patient Advocacy Services are not reimbursed by insurance companies or government agencies. You are charged according to the nature of the project, which may be by the hour, as a flat fee, as a subscription service, or some combination of the three. Payment is required in advance. Sometimes only an estimated fee can be determined, and you will know the upper and lower ranges of such an estimate. As our work proceeds, we can be more specific so that you can plan accordingly.

We look forward to the privilege of serving as your professional health advocate. Please give us a call today at (828) 354-3700.

Find out more

Option 1) PPAC Basic Medical Profile

Prepare for the unexpected, before a crisis occurs. It's important that your health history, medications, current providers, emergency contacts, and advance directives be readily available in an emergency situation.
PPAC Basic Medical Profile Package Includes:

1:1 telephone or video consultation (up to 90 minutes)
Gathering and organizing important healthcare related information and key contacts
Basic medical history assessment and medication list review
Creation of a PPAC Medical Profile (All digital with easy access/transmission for healthcare needs)
Unlimited profile updates by email for the first year
Quick conversion to "active status" should patient advocacy services become necessary.
Optional HIPAA medical release form for future use

Find out more

Option 2) PPAC Active Patient Advocacy Program (5 hours of services)

An initial retainer will be collected upfront which includes 5 hours of advocacy services. Professional hourly rates will be deducted from the retainer on a weekly basis. Once the retainer is depleted, the retainer must be replenished for the continuation of services.

Comprehensive collection and analysis of medical records
Creation of a health summary document containing key medical information to share with providers and family members
Care coordination and communication
In-person consultations (home, doctors office, hospital, emergency room, urgent care, senior living facilities, etc.) (when permitted due to COVID-19 crisis)
Virtual/video or phone consultations
Assistance with determining realistic health goals
Health literacy and learning needs assessment
Healthcare education from credible and reliable sources
Assistance with Durable Medical Power of Attorney, Living Will/Advance Directives
End of term status evaluation, goal review, and identification of future healthcare needs

Find out more

Option 3) PPAC Active Patient Advocacy Program (10 hours of services)

Option 5) PPAC Active Patient Advocacy Program (10 hours of services) An initial retainer will be collected upfront which includes 10 hours of advocacy services. Professional hourly rates will be deducted from the retainer on a weekly basis. Once the retainer is depleted, the retainer must be replenished for the continuation of services.

Comprehensive collection and analysis of medical records
Creation of a health summary document containing key medical information to share with providers and family members
Care coordination and communication
In-person consultations (home, doctors office, hospital, emergency room, urgent care, senior living facilities, etc.) (when permitted due to COVID-19 crisis)
Virtual/video or phone consultations
Assistance with determining realistic health goals
Health literacy and learning needs assessment
Healthcare education from credible and reliable sources
Assistance with Durable Medical Power of Attorney, Living Will/Advance Directives
End of term status evaluation, goal review, and identification of future healthcare needs

Find out more