WHAT IS A PATIENT ADVOCATE & WHY DO I NEED ONE?

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A PATIENT ADVOCATE IS A VITAL PART OF YOUR TEAM

A patient advocate is a vital part of your team, along with you, your loved ones, and your health care providers. ​While we don't provide hands on medical care, we are equipped to help you find the right resources for your personal situation. Peak Patient Advocacy & Consulting can help individuals and families by delivering the knowledge and support you need to make well informed decisions in collaboration with your medical team. 


Proudly Serving the following Counties: Mecklenburg, Union, Cabarrus, Rowan, Iredell, Gaston, Lincoln, Catawba, Watauga, Ashe, Avery, Caldwell, Forsyth & Guilford. 

We also offer nationwide service via video conferencing.

Why do I need a Patient Advocate?

Why do I need a Patient Advocate?

In the past few weeks our lives have dramatically changed as a result of the coronavirus pandemic (Covid-19). Our healthcare system is currently overwhelmed. A patient Advocate can help you or your loved ones sort out their options to get what they need from the Health Care System. It's more important than ever to have a list of your medications, treating providers, advanced directives/ health care proxy readily accessible. 


Although we aren't able to meet with you face to face, we are still open for business and can conduct telephone/video consults to help you and your loved ones during this very challenging time. Give us a call today to learn more at (828) 354-3700.


Proudly Serving the following NC Counties: Mecklenburg, Union, Cabarrus, Rowan, Iredell, Gaston, Lincoln, Catawba, Watauga, Ashe, Avery, Burke, Caldwell, Davie, Davidson, Forsyth & Guilford. Nationwide service via video conferencing. 

Do you provide medical services?

While my clinical knowledge and nursing experience provides an excellent knowledge base, patient advocacy isn't a medical service and we do not provide hands on care. 


If you need assistance in locating a home care agency, a specialist for a second opinion,  understanding your health insurance options, filing an appeal for denied services, negotiating a medical bill, understanding options for advance directives,  assistance with understanding Medicare options, or more information on alternative treatment options we can definitely assist you.

Will my insurance pay for advocacy services?

While patient advocacy is not covered under health insurance plans, it's certainly an investment worth considering ensuring you get the best possible treatment.  


INSURANCE/CLAIMS DENIALS

Can I Appeal My Insurance Denial?

Insurance companies are increasingly denying coverage for diagnostics, medications, procedures & surgeries.  We can quickly intervene on your behalf and determine if a reconsideration or appeal might be appropriate. Time is of the essence in these cases,  and you shouldn't delay action and miss an opportunity to exercise your right to appeal. 


Did you know??

  1. Most insurance denials are never appealed.  
  2. 60-80% of insurance denials are overturned or reversed on appeal.


We can quickly intervene on your behalf and determine if a reconsideration or appeal might be appropriate.


Health Insurance Benefits Book & Claim  form

My treatment, surgery or medication was denied, now what? Click here for tips to get you started!

How Much Does a Patient Advocate Cost?

Packages/Pricing

Peak Patient Advocacy & Consulting offers several pricing options and hourly rates for professional services. We will do as much or as little as you need to help you navigate your journey. 


Step One:  Free Phone Consultation. We offer a 15-20 minute complimentary phone consultation. During this conversation, we will review basic information and establish your goals.


Step Two: Choose the best option for your needs - please see our packages for additional information. 


Medical Billing, Disputes & Appeals 


Pricing will be discussed after our initial phone conversation.


Professional Services

  • Research & reporting
  • Creating a medical profile outlining your history, treatment providers, medications, current clinical status
  • Locating or vetting providers
  • Hospital visits (suspended due to coronavirus pandemic) 
  • Doctor visits (suspended due to coronavirus pandemic)
  • Family mediation via telephone/video conferencing
  • Health coaching
  • End-of-Life planning
  • Identifying community resources & support
  • Assistance with Advance Directives, Health care Proxy, DNR.


Hourly Rate $150, unless purchased as part of a package at a reduced rate


Patient Advocacy Services are not reimbursed by insurance companies or government agencies.  You are charged according to the nature of the project, which may be by the hour, as a flat fee, as a subscription service, or some combination of the three. Payment is required in advance. Sometimes only an estimated fee can be determined, and you will know the upper and lower ranges of such an estimate. As our work proceeds, we can be more specific so that you can plan accordingly. 


We look forward to the privilege of serving as your professional health advocate. Please give us a call today at (828) 354-3700.  

PATIENT ADVOCACY NEWS

Learn more about Patient Advocacy Services

Peace of mind

Professional patient advocacy services are a worthwhile investment. Now more than ever, it's important to be prepared. While professional patient advocates have been sidelined from many face to face encounters, we are still here working for you behind the scenes to ensure you receive the very best care. 


I encourage people of all ages, sick or healthy, to create a basic medical profile in the event of health complications or emergencies. 


During these uncertain times, there are several discussions and/or preparations that will assist your treatment team in the event you are hospitalized due to Covid-19. Please check out our FAQ for additional information.